![]() Effectively use electronic, verbal, nonverbal, written and interpersonal communication skills in a clear and concise manner to ensure appropriate understanding and response.Īdditional Knowledge, Skills and Abilities Required: Demonstrate initiative and accountability in all assigned tasks. Practice good stewardship of Pinner Clinic resources. Perform all duties in accordance with the highest professional standards and Pinner Clinic policies and procedures. Work cooperatively, address conflict and communicate effectively with all providers, team members, patients and their families as appropriate.Ģ. Maintain positive working relationships and demonstrate exceptional customer service skills. Maintain strictest confidentiality, adhering to all HIPAA guidelines and regulations.ġ.Serve on quality improvement projects/teams as designated. Coordinate with other team members to provide exceptional patient service.Attend staff meetings and complete continuing education or training as required by practice.Perform administrative duties as directed, including but not limited to, scheduling appointments and coding visits for insurance purposes. Communicate with patients and families in an effective, patient-centered manner, utilizing techniques such as motivational interviewing and the teach-back method.Support patients and families in self-management, self-efficacy and behavior change.Provide copy of clinical summary to patients.Ensure all needed medical records are available to provider prior to patient’s office visit.Provide clinical advice to patients by phone or email per practice protocol.Ensure that patient medical records are up to date with information on specialist referrals, consults, hospitalizations, ER visits and community organization related to their health.Provide results to clinicians (per practice protocol) and make certain results are logged into the patient’s medical record. ![]()
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